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Privacy Statement

How we handle your information

We want to outline to you how Eastside Youth handles the personal information that we collect and use to work with and support you. Given the area we work in and some of the challenges the people we support encounter every single day we very much respect your privacy and always do what we can comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Some of things below are things that we must tell you under the GDPR and DPA but there are some additional things in here too to help you get a clear picture of how your information is used within Eastside Youth.

The Controller and Processor of your information

For the services we provide, Eastside Youth acts as either a Controller or a Processor of that information. We are contactable on;

Phone: 020 7033 9943
E-mail: hello@eastsideyouth.org.uk

What personal information we collect and what we do with it

What personal information do we collect and what we do with it

We mainly ask for your personal information in order to provide the service you have either asked to receive or have been referred to us to receive. Due to the nature of our services some of this information is deemed ‘special’ under Data Protection laws. Especially if it is related to your sexual, physical or mental health, your sexual orientation or your criminal record. We only ask for this information when it relates to your service and we will not ask for information that we do not need or will never use. We will not share this data unless we are legally required to or you have asked us to do so and we will do what we can to protect it.

What we do

How the law allows it

Provision of youth support programmes

Where we use your personal data to provide any of our youth support programmes we do so with your consent. What this means, what data we use and why will be explained and clearly outlined at the point you register for our individual services.

Safeguarding, Child Protection and Health & Safety

For individuals that are within our care we may need to use your information to ensure we have taken any appropriate actions under either our Health & Safety obligations or our safeguarding and child protection obligations. Where appropriate for us to do so we will tell you when we are using your information for these reasons and what rights you have over that information.

Keeping you informed of our news and events

We will only send you informative and promotional material about what we are getting up to and offer with your consent. When we contact you about important changes to services you currently receive, this is not marketing and therefore we do not need your consent.

Hosting and maintenance

We are legally obliged to host and maintain the data you give us to a secure standard. It is also in our own legitimate interests to ensure this data is held securely and maintained to a decent level.

Hearing from us

When subscribing to hear about our news and updates we will ask for appropriate contact details that you would like us to use. This is used to send you news about Eastside Youth and/or send you important notices that may affect you and the services you receive from us. These details are kept confidential and we only provide you with the subscriptions and communications that you want to receive.

You can unsubscribe at any time. Please email us at hello@eastsideyouth.org.uk

How long do we keep personal data?

Eastside Youth will keep your information for the duration of the time you access our services and for three years thereafter or until your 26th birthday, whichever comes first.

We have to keep basic non identifiable information about those that use our services for monitoring submissions to our funders. This information is not re-used for any other purposes.

For the purposes of receiving our news and updates we will keep your information until you unsubscribe. 

Protecting your information

Eastside Youth will always do what it can to keep your information confidential and secure, both internally and externally. In order to prevent any such unpermitted access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

You’re Rights

You have control over the information you provide to us. You can object or withdraw your consent to the use of your personal data at any time. Though in some cases we may not be able to provide your requested service where the information processing is an integral part of the service. We will tell you if this is likely to be the case.

Subject to some legal exceptions, you have the right to:

  • request a copy of the personal information Eastside Youth holds about you;
  • to have any inaccuracies corrected;
  • to have your personal data erased;
  • to place a restriction on our processing of your data;
  • to object to processing; and
  • to request your data to be ported (data portability).

To learn more about these rights please see the ICO website.

Please address any such requests to the Eastside Operations Manager via hello@eastsideyouth.org.uk.

If you are concerned about the way we handle your data please contact us, however, you can also complain to the Information Commissioner's Office

Information Commissioner's Office

Wycliffe House

Water Lane




Telephone: 0303 123 1113 (local rate) or 01625 545 745 

Last update: January 2019